Big Changes Are Coming — A New Era of IT Support and Client Empowerment
We’re excited to share that our team has been working behind the scenes on a series of upgrades designed to transform the way our clients interact with and benefit from our services. These enhancements are not just technical updates — they’re about giving you more control, insight, and ease when it comes to managing your technology and IT services.
Over the next few months, we’ll be rolling out new capabilities that will significantly improve your day-to-day experience. From real-time project tracking to mobile device oversight, from self-service hardware procurement to a unified portal that puts all your IT operations in one place — this is our biggest step forward yet.
🚀 What’s Launching Soon (Coming in the Next Month)
🔧 Client-Specific Ticket Boards
Imagine having your own personalized IT command center. That’s exactly what we’re delivering. Each client will receive a dedicated, secure ticket board tailored to their organization. This board will give you the ability to:
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Submit new support tickets quickly and efficiently
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Monitor the status of existing requests in real time
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Track project milestones, tasks, and timelines
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Communicate directly with technicians without leaving the platform
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View historical tickets and resolutions for reference
This level of transparency ensures you’re never in the dark. Whether you’re resolving an IT issue, onboarding a new employee, or coordinating a system upgrade, you’ll always know exactly where things stand.
📱 Enterprise-Grade Mobile Device Management
Managing mobile technology across a growing workforce can be challenging — but we’re making it easy. Soon, you’ll have the power to manage key mobile devices including:
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iPhones and iPads
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Android smartphones and tablets
With these tools, you’ll be able to:
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Remotely configure and update settings
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Enforce security policies and compliance requirements
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Lock or wipe lost or stolen devices
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Deploy apps and monitor device health
This means better protection of your data, simplified provisioning, and less time spent troubleshooting mobile issues — all from a central console.
🔮 Looking Ahead: Major Features Coming in Q4
🛒 Self-Service Hardware Procurement Portal
Technology procurement is about to get a lot easier. We’re building a self-service platform that empowers you to quote and order the hardware your business needs — all without needing to pick up the phone.
You’ll be able to:
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Browse a curated catalog of trusted business-grade equipment
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Get instant quotes for mobile phones, desktops, laptops, and VoIP phone systems
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Place orders directly through the portal
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Choose device configurations tailored to your staff’s roles
This empowers businesses of all sizes to scale quickly, manage costs, and reduce the administrative overhead of back-and-forth quotes and approvals. Everything is streamlined, transparent, and under your control.
🧭 Unified Client Dashboard — One Login, Total Visibility
We understand how frustrating it can be to manage multiple logins, platforms, and communication channels just to stay on top of your IT environment. That’s why we’re introducing a comprehensive, all-in-one portal.
This centralized dashboard will allow you to:
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View all your active and past tickets
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Access quotes and invoices
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Manage your devices and services
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Monitor SLAs and support performance
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Access documentation, reports, and compliance data
With one secure login, you’ll have complete visibility into everything we’re doing for your organization — from support to strategy.