Here at ThinkEzIT our goal is to make your experience with our company as easy as possible.
That why we created help center, a place you can go to get answers to common questions
related to our services. We will always be working on this section to make improvements
based on feed back that we get from our clients. We hope you find this page to be useful
and user friendly. Here at ThinkEzIT we truly love what we do and look forward to
powering your digital life.

 

 

Create a Service request or check on a service request

OUR NEW TICKETING SYSTEM WILL BE GOING LIVE ON FRIDAY 12/15/17 IN THE MANE TIME CALL US AT 717-977-5730 OR EMAIL SOS@THINKEZIT.COM

 


 


Question & Answer:

What should I bring with me when I drop off my desktop?

  • You will need to bring your desktop computer.
  • You will not need to bring your ( mouse, keyboard, monitors etc.) unless mentioned by technician previously
  • Password’s to log in
  • If your computer is getting a reloaded you may need to bring your restore disksWindows Disks

What should I bring with me when I drop off my Laptop?

Your content or answer

  • You will need to bring your Laptop computer.
  • You will not need to bring your power cord
  • Password’s to log in
  • If your computer is getting a reloaded you may need to bring your restore disksWindows Disks

How do I schedule a free Pc Pick up?

If your requesting a free PC pick up you 

  • Give us a call at 1-877-484-6563
  • Send a email to request@thinkezit.com
  • Fill out online help request by clicking here

One of our technicians will get a time scheduled to come out and pick up your computer and bring it back to our office.
Once the computer is completed and working correctly we will bring it back out to your home or business and hook it back up for you making sure the issue has been fully repaired.
This service is free up to 10 miles of our office.  If it more then 10 miles there would be an additional charge depending on your distance.

How do I scheduled a on site appointment?

If you need to schedule a tech  on-site
Please Give us a call at 1-877-484-6563 so we can find a time that best meets your schedule.
We will create a help request based off of your needs and bring any hard ware required for the job.
We are here to meet your schedule if you need some one on the weekends or evenings we are more then happy to accommodate your request.

How does billing work?

We require payment as soon as the services are rendered.
We accept the following payment types

  • Cash
  • All major credit cards
  • Apple Pay
  • Android Pay
  • Bit Coin

We provide receipts for all work done. We are required by law to charge sales tax on all services and hardware.

 


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