Welcome to our help center.

This section of our web site will help you find answers to commonly asked questions, as always we welcome you to call or email us with any questions or concerns you may have. We will always be adding new information to this sections.

On Line Service Request

If you have a existing service request or would like to put in a service request please use the button below to get started.  After a request has been put in a member from our team will reach out to you. Also, if you like you may call in a service request and a member from our team can put on  in for you. 

Remote Assistance

To start a remote session please be sure you have pre-scheduled a call with a member from our team Also, be sure to read the disclaimer. A ThinkEzIT team member will walk you through process to get connected with. 

Remote Assistance - Disclamimar


  • By allowing ThinkEzIT access, the technical support personnel will have access to your files and control of your computer.
  • For your own safety and understanding, ThinkEzIT recommends you remain near the computer to observe the processes being performed in an attempt to resolve your issue.
  • You will have the ability to disconnect from your session at any time



How does your free pick up work?

  1. You will need to contact us,  to schedule and appointment.
  2. We will come to your home or business and unhook the computer or device. we are working on for you and bring it back to our office to work on it. 
  3. Once the repair has been competed we will bring your computer or device back out to you and hook it back up for you to make sure it is working to your sanctification. 

We offer this service up to a 8 mile radius, anything past 8 miles. Anything past 8 miles we would add $0.75  a mile both ways.

Do I need my software?

If we are setting up a new computer, reloading and existing or reinstalling any licensed software. You will need to provide all license keys, download locations or disk in order for us reinstall it. 

When are payments due?

All work must be paid in full after all services are rendered. We do not offer any sort of payment plans on services or products. We do not provide Net 10, 15 or 30’s

Payment methods

  • Apple pay
  • Android pay
  • All major credit cards
  • Cash
  • Check