Welcome to our help center. We wanted to create a section for our new and current clients to be able to find our answers to questions. We have also, incorporated some easy to use online tools. This section will always be updated to better accommodate our customer’s needs.

Service Request

We make it easy to put in a service request. Just click the link above and fill out all the required information and one of our friendly staff members will contact you. You may also, give us a call at 1-877-484-6563 and one of our staff members can put in a request for you and answers any questions you may have.

If you have already put in a service request you may use this link to check the status. Once you click the link just enter in your ticket number and your last name the ticket number would have been generated when creating your initial ticket. If you have any questions or would like a live person update please call 1-877-484-6563 and one of our staff members can further assist.

Managed clients please use this to log into your account. from here you will be able to see current and pasted invoices also, you have the ability to open a service request. If you have forgotten your username and password to log in please call  1-877-484-6563 so one of our friendly staff can further assist.

Web Tools

This is used to measure the following.

  • Download internet speed
  • Upload internet speed
  • Ping response
  • Jitter response

Please click here to run a speed test 

When you register a domain name, the Internet Corporation for Assigned Names and Numbers (ICANN) requires your domain name registrar to submit your personal contact information to the WHOIS database. Once your listing appears in this online domain WHOIS directory, it is publicly available to anyone who chooses to check domain names using the WHOIS search tool.

There are a variety of third parties who may check domain names in the WHOIS check database, including:

  • Individuals check domain names for expiration dates
  • Registrars check domain names when transferring ownership
  • Authorities check domain names when investigating criminal activity

As an accredited domain names registrar, Network Solutions® must comply with the WHOIS database requirements set forth by ICANN. However, in an effort to ensure that customers feel comfortable with the visibility of their personal information, Network Solutions offers three options for your WHOIS database listing.

Click here to check a domain name

 

 

About IP addresses
An IP address (short for Internet Protocol address) is used to identify computers on the Internet. It works like a return address would on a piece of mail.

How IP addresses work
When your computer or device sends a request, like a search on Google, it tags the request with your IP address. That way Google knows where to send the response.

Click here to check what my IP is

Computer Repair Q&A

Please make sure that you have a current back up of your data before bringing your computer to the office. We take every measure to make sure you do not have any data loss. If you need help to this prior please give us a call 1-877-484-6563 so we can assist or answer any questions you may have.

Device/PC Drop Off

Desktop Computers

If you are dropping off a desktop computer you will just need to bring the computer towner in most cases. (the technician will instruct you if any other items would be needed)

Laptops

If you are dropping off a laptop you will need to bring your power supply for the laptop so we can fully troubleshoot your issue. (the technician will instruct you if any other items would be needed)

Check in / Check Out Policy

Checking in

Before any work is started we go over the cosmetic condition of your device, we also, go over all items that are brought in with the device. Once everything is verified we have the client sign off stating what was dropped off.

Check Out
When your computer is picked up we go over what we did for you and what we found wrong to repair the issue. We also, go over your check-in form to make sure you have everything then we have our customers sign off that they have everything they came in with.

If you have any questions please call us at 1-877-484-6563

Do I need my software

If your computer is coming in for a repair due to a boot issue, hard drive issue or OS Reload we strongly recommend that you bring all your software or provide us access to download any licensed software onto your computer. A good example is Microsoft Office, Accounting software or Adobe products. If you do not have the license or activation for the software we will be unable to install it. ( A technician will advise you what you should bring when the service request is open)