Managed IT Services
The traditional method of IT support is called a “break-fix”. It’s exactly what it sounds like: you’re waiting until your server, computer, or other critical network device breaks or has a problem, then calling a third party IT company that scrambles to fix it. Break-fixes are reactive, slow to respond, inefficient, and costly. There is a better way: Managed IT Services.
How are Managed IT Services Different?
- Managed IT Services are proactive – In most cases, ThinkEzIT knows about an IT problem before our clients do, which lets us address it quickly and efficiently. Down time is significantly minimized, saving you money.
- Managed IT Services are organized – ThinkEzIT will develop and maintain a plan for your technology. Because technology changes so rapidly, we update your plan on a consistent basis, so you know what to expect a year, three years, and five years to come.
- Managed IT Services are responsive – Nothing is worse than a slow response. ThinkEzIT understands that time is money. With Managed IT Services, there is no calling or submitting a ticket and waiting hours or even days for a response. Our team will respond and begin working on your issue immediately.
4 Reasons Why Break-Fixes
Break-Fixes are reactive – Break-Fix IT companies wait until after the problem has occurred to do anything. Now, your systems are down and all you can do is wait for a solution. Downtime equals lost revenue.
Break-Fixes are costly – Break-Fix IT companies are not incentivized to fix the problem the first time. The more problems you have, the more money they make. They are counting on you to have problems.
Break-Fixes are frustrating – When a company has IT problems, it affects the entire company. The staff get frustrated, the administration gets frustrated, downtime is costly, and issues can even spill over to your clients if you can’t meet deadlines or you have a security threat hit you.
Break-Fixes are disorganized – Most Break-Fix IT companies don’t have a plan for your technology, which means higher costs, more downtime, and more frustration for you.