Welcome to our help center. We wanted to create a section for our new and current clients to be able to find our answers to questions. We have also incorporated some easy to use online tools. This section will always be updated to better accommodate our customer’s needs.

We make it easy to put in a service request. Just click the link above and fill out all the required information and one of our friendly staff members will contact you. You may also give us a call at 1-877-484-6563 and one of our staff members will put in a request for you and answers any questions you may have.

If you have already put in a service request, you can use this link to check the status. Once you click the link, just enter in your ticket number and your last name. The ticket number would have been generated when creating your initial ticket. If you have any questions or would like a live personal update, please call 1-877-484-6563 and one of our staff members can further assist you.

Managed clients, please use this to log into your account. From here, you will be able to see current and pasted invoices. You will also have the ability to open a service request. If you’ve forgotten your username and password, please call  1-877-484-6563 and one of our friendly staff members will assist you.

Remote Assistance

Sometimes not all issues require an onsite visit. With remote assistance, we can remotely help our clients from anywhere, provided they have a valid internet connection. Please do not click this unless you have been instructed to do so by a ThinkEzIT rep. 

Billing Terms

  • We do not offer any sort of net payments (Net15, Net30, etc.). All payments must be made as soon as the work has been completed unless other agreements have been made.
  • We require a credit card payment up front for the first hour before a tech goes out to the site. We bill from the time the tech is dispatched until they complete the task.
  • We require that you sign off on all work orders after they are done.
  • If other payment agreements have been made for any reason and if the bill is not paid by the time it is due, a 10% late fee will be added for each day it is late.
  • For all monthly and manged clients, we will require a credit card on file that will be billed monthly unless other billing terms were agreed upon. 

If you need any assistance or have any questions, please feel free to call us any time!